How Promotions Actually Work Here
If you arrived hoping to type an exclusive promo code into a box somewhere, that option simply does not exist here. Aspers Westfield Stratford operates as a land-based casino, not an online one, so promotions and rewards are handled in a more old-school, face-to-face way. Everything runs through an on-site loyalty programme, and you talk to staff in person every time you need something.
One thing to keep in mind from the start: in 2025 the venue was taken over by Genting Casinos UK Limited. The previous Aspers Rewards set-up - which you might remember as Aspers World or the Aspire Loyalty Club, depending on when you joined - has been paused. Existing members are being migrated to Genting’s national scheme called “My Genting”. Any points you built up before are still useable at Stratford during the crossover period, but the mechanics behind them are shifting.
If you are brand new, the quickest move is to go straight to the Guest Relations Desk and ask the staff what is currently available under My Genting at this specific casino. They will explain what is running that day and what you can actually get for your play.
Joining the Loyalty Programme When You Arrive
Registration happens entirely in person. There is no online sign-up flow, no mobile app form, nothing to pre-complete at home for the land-based membership. When you arrive at the property - it is on the third floor of Westfield Stratford City, reached via lifts or escalators from the main shopping levels - head for the Guest Relations Desk near the main entrance to the gaming floor.
The process typically looks like this:
- Ask one of the team at the desk for a loyalty membership application.
- Fill in the form with your personal details: full name, date of birth, basic contact information.
- Show your valid photo ID. Under UK gambling rules this identity check is a legal requirement, not something you can skip.
- The staff then input your information, approve the application, and either hand you a physical card or confirm that your profile is active within the current system.
- At that point, specifically ask about the My Genting migration, and whether your new account will be connected to Genting’s broader UK rewards network - it is better to clarify immediately.
- Keep hold of whatever they give you: the card, a temporary slip, or at least your member number, because you will need it to see or collect points later.
Once you are on the system, your membership card can be presented at gaming tables or inserted/scanned at machines on each visit so your play generates points. Fairly straightforward, though it is easy to forget when you are distracted by a busy games floor.
A small general tip that applies here and at other physical casinos: when you enrol in any loyalty scheme, ask the team what happens to your balance if the programme gets revamped or rebranded again. That question rarely gets asked, and people often wish they had raised it when things change later.
What You Actually Get
There is no verified exclusive promo code for Aspers Westfield Stratford listed in any official communication. Some unrelated sites occasionally use the Aspers name to advertise online casino bonuses that are tied to different brands altogether and have nothing to do with this venue. If you run into one of those, ignore it for Stratford. If you are unsure, check directly at aspersstratford.co.uk or phone the casino on +44 (0)20 8536 5636.
The benefits confirmed as being available through the in-house loyalty structure include:
- Complimentary drinks for active members while they are playing on the floor.
- Points accumulated on table games, gaming machines, and live poker sessions.
- The option to redeem those points against food and drink purchases within the venue.
- Invitations to member-only events, plus access to certain tournaments.
- Transition support for previous Aspers Rewards users as they are moved into the My Genting framework.
| Promotional Feature | Details |
|---|---|
| Loyalty Scheme (current) | My Genting (transitioning from Aspers Rewards) |
| Enrolment Location | Guest Relations Desk, on-site only |
| Points Usability | Redeemable at Aspers Westfield Stratford |
| Minimum Age to Participate | 18 years old |
| Online Promo Code (verified) | Not confirmed by official sources |
| Contact for Offers | +44 (0)20 8536 5636 |
Points themselves are not treated as cash. You cannot withdraw them as winnings or convert them directly into money at the cage. They are for use on-site only, within the categories and rules the casino has decided on at the time you redeem.
Redeeming Points: What to Expect at the Desk
When you have built up a reasonable balance, you sort out redemptions entirely inside the property. At the moment there is no digital portal for doing this remotely, and no direct app feature for the physical Stratford membership side.
To redeem, go back to the Guest Relations Desk or speak to the cashier on the gaming floor. Hand over your loyalty card or, if needed, confirm your full name and the contact details used for registration. Ask the staff to check your current points total, then say clearly what you would like to use them for - usually food and beverage credits, or access to events that are being promoted to members.
A member of the team will process the request, explain what is being taken from your balance, and complete the transaction so you can then spend the credit where allowed.
If you previously held an Aspers Rewards card, it is worth double-checking whether your old points pool has been merged into your new My Genting profile or whether it still sits in a separate pot. It sounds like a minor point, but it can change what you can actually redeem on that particular visit. Before you leave the desk or cashier, make sure you have any physical voucher, receipt, or other confirmation you need to present elsewhere in the venue.